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The following general terms of trade apply to the provision of goods and services by UCADIA Books Pty Ltd (hereafter defined as "UCADIA"). UCADIA reserve the right to amend, delete and/or update these standard terms of trade at any time without notice:
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Hours of operation |
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Standard hours of operation for UCADIA staff is between 9am and 5pm in their respective locations. Unless otherwise pre-arranged with individual customers, all inquiries requesting contact with UCADIA staff should be conducted within these standard hours of operation. Outside of these standard hours, customers, suppliers and individuals with no formal relationship to UCADIA may at any stage make contact to the organisation via its web site.
Separate to standard hours of operation, customers and suppliers may log-on to UCADIA CustomerNET or SupplierNET securely and conduct business transactions at any time, any day.
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Quotations |
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As a general rule, at least one quotation will be provided to the customer for approval, prior to the generation of an invoice. Exceptions to this rule include, but is not restricted to: (a) contract renewals, where an agreement is in place for the ongoing provision of services, (b) where the customer has indicated agreement in the processing of the transaction.
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Payment terms on invoices |
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Unless otherwise indicated, invoices for the provision of goods and/or services are requested to be paid in full within seven(7) days of the date of issue.
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Cancellation/return of goods/services |
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At any time, within fourteen days (14) days, a customer may request for a service to be cancelled, and/or goods to be returned. In both cases, UCADIA reserve the right to charge costs incurred by UCADIA as well as any additional penalties that may apply from a third party where UCADIA act as an agent in the provision of a good and or service. After the fourteen day period, UCADIA reserve the right to review on a case by case basis, whether any refund balance is owing should a customer request the cancellation of a good/ and or service.
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Penalties for late payment/recovery of fees
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Unless otherwise indicated, UCADIA reserve the right to charge additional costs/penalties over an above amounts stated on outstanding payment due from a customer where payment calculated for payment within the standard period have not been received within the standard period for payment. An outstanding payment shall be deemed where the payment is at the standard seven(7) days terms, yet less than half of the payment outstanding has been received.
The interest rate charged shall be the same as published by the Commonwealth Bank of Australia for standard business loans and shall be recalculated on a monthly basis until payment is received. UCADIA reserve the right to determine at what point beyond the standard payment period the penalty interest rate shall be applied.
In addition, UCADIA reserve the right to employ third party debt recovery professionals and/or sell oustanding payment records where no indication that the outstanding amount is likely to be paid. |
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Terms and conditions